If a patient is dissatisfied with any aspect of the treatment they received, they may make a complaint. This complaint could be in a number of forms: a direct complaint to you or your employer (eg where you are employed by a health service) or to the independent complaints organization in your state. Alternatively, the patient may seek legal advice and decide to investigate and pursue their complaint through the court.
In each instance, it is important to recognize the complaint and to appropriately respond within a reasonable period of time. Each type of complaint may warrant a different response from you.